If you are unable to sign in, possible reasons include incorrect email address, password mismatch, or unregistered account.
Please check the following.
Additionally, if you have not updated your inquiry for three years, your account information may have been deleted for privacy protection.
If this applies to you, we apologize for the inconvenience, but please register your account again.
1. Check your email address and password
Please confirm the following:
- Are you entering the email address you used during registration correctly?
- Are there any full-width/half-width characters or unnecessary spaces?
- Are there any differences between uppercase and lowercase letters?
2. If you forgot your password
If you forgot your password, you can reset it by following these steps:
- Click "Sign In" at the top right of the support page
- Click "Forgot your password?"
- Enter your registered email address
- Reset your password from the email you receive
*If you do not receive the email, please also check your spam folder.
3. If your account is not registered
In the following cases, you cannot sign in. We apologize for the inconvenience, but please register a new account.
- User registration for the customer page has not been completed
- You made an inquiry before, but did not register an account
4. If you changed your email address
If you changed your email address after registration, you cannot sign in with your old email address.
In the following cases, please call the in-flight sales desk.
- If you do not know your currently registered email address
- If you cannot use your previous email address