The In-flight Duty Free Pre-Order Service page has a video explaining how to place an order.
* Please contact the ANA International Reservation and Customer Service Center if your inquiry has not been resolved even after checking the above website.
Please kindly understand that the in-flight sales counter cannot handle technical inquiries on pre-orders (e.g., a pre-order that could not be completed or an error that occurred, etc.).
【ANA International Reservation and Customer Service Center】
0570-029-333（Fixed rate within Japan）
03-6741-6685（Toll number）
Operator hours: Available 24 hours a day, 365 days a year
* Business hours are subject to change depending on circumstances.